1. Who are we?
Our legal entity name is Armstrong Veterinary Services Ltd. We trade as Hythe Vet Centre and our postal address is Osborne House, Portland Road, Hythe, Kent. CT21 6EG. Enquiries can be emailed to firstname.lastname@example.org
2. How do we collect information from you and what type of information is it?
- Identity Data which may include your first name, maiden name, last name, marital status and title
- Contact Data may include your billing address, email address and telephone numbers
- Financial Data may include your payment card details which are used a single time and not stored. Any paper slips are anonymous and stored securely.
- Transaction Data may include details about payments between us and other details of purchases made by you although your bank details are not stored by us.
- Technical Data may include your internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
- Profile Data may include purchases, booked appointments, contact requests, your interests, preferences, feedback and survey responses. If you choose to connect with us via social media, eg Facebook or Twitter, we may collect your username, your name (including surname), email address, your gender and your location
- Usage Data may include information about how you use our website, products and services
- Sensitive Data We may need to process sensitive data about you in order to offer you the best service. An example of this might be a note about hearing loss or other access information that might help us help you. We require your explicit consent for processing sensitive data, so when we collect and record this information we will ask you to confirm your consent to this processing
- Marketing and Communications Data may include your preferences in receiving marketing communications and reminder messages from us and your communication preferences
- Aggregated Data may also be collected, such as the way you view our website, which pages are of interest etc. Some of this just lets us know how to make sure what we offer online is useful and suits our clients. This information does not reveal your identity and as such is not personal data. It only becomes personal data if we were ever to link this information with your personal data so that you can be identified from it, and then it is treated as personal data.
· Website recording and use of ‘cookies’
· Main Cookies used on our site
3. How is your information used?
Carry out the practice’s obligations under contracts between you and us
Ask for your feedback on the services we provide
Notify you of changes to our services
Send you communications which you have requested and that may be of interest to you
Process a job application
Where we need to comply with legal or regulatory obligation
4. Who has access to your information?
5. Your choices
6. Your rights as a data subject
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
7. How you can access and update your information
8. Retention of information
9. Security precautions in place to protect the loss, misuse or alteration of your information
Links to other websites
10. 16 or Under
We are keen to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
11. Transferring your information outside of Europe
12. Review of this Policy
We review this Policy regularly. It was last updated in August 2019.