To aid with social distancing and to keep everyone safe we will be implementing the following measures whilst COVID-19 continues to be a national concern:
(We apologise for the length of this document but there is so much to cover!)
Our Clients and Patients
- In line with government recommendations, we are asking those who are displaying flu-like symptoms, or who have been recommended to self-isolate, not to visit the practice. If your pet requires medical attention, please ask a friend or family member to bring them to the practice.
- We have decreased the number of appointment slots available and increased the time between consultations to allow for adequate disinfection. Please be patient if this means a slight delay in getting an appointment. Emergencies will always be prioritised but please ring before arriving at the surgery.
- Ideally, we are permitting only one person per animal into the practice. Children are known to spread the disease, often with no symptoms. As much as we usually love having children accompany their little pets in, please leave them at home or in the car if appropriate. If they are not old enough, please call reception when you arrive and request for a nurse to come out to your car to take your pet inside for you. The vet can then discuss the case and treatment if need be over the phone.
- Please call to make appointments and please try to stick to your appointment time and wait outside or in your car if you arrive early.
- Unfortunately, we will have to stop all visits to inpatients.
- Please wash your hands on arriving at the practice.
- Due to the close proximity of owner and vet during appointments, in some circumstances, a nurse, or other staff members may need to hold your pet for examination.
- If you would like Hythe Vet Centre staff to meet you at the door and take your pet in for its exam without you entering the building, we are happy to offer this service. We can communicate via phone for history if necessary.
- Where possible paying with a contactless card or Apple Pay would reduce the need to touch the pin pad on the credit card terminal, we can also take payment over the phone if you would prefer.
- We are working with a company to instigate online video consultations – more will follow on this. In the meantime we are happy to offer telephone consultations for certain conditions – please ask reception if you feel this would be helpful for you and your pet.
- In certain circumstances, we may be able to send repeat medications out to you by post for a small charge. Please telephone to discuss this if you feel this will be helpful for you and your family.
Our staff are being required to follow these protocols:
- Wash their hands frequently and after each patient.
- Follow the Government advice with regards to measures implemented to reduce the spread of the infection, such as staying at home if they become unwell or need to self-isolate.
- Keep distance from clients and other staff members whenever possible.
We already take everyday precautions to prevent the spread of infection in our practice which also helps prevent the spread of COVID-19. All the disinfectants that we normally use at Hythe Vet Centre are effective against this new virus. However, in response to the spread, we have increased the cleaning protocols for high-frequency touch points and public areas.
Due to the nature of our business, we do require a large number of disposable items that could become in high demand within the human medical field. The Government could decide to prioritise human hospitals should this occur and this could temporarily affect our ability to offer some procedures or services. The availability of veterinary medicines is currently very good and we have had assurances from our suppliers that they see no imminent disruption to the supply chain. We will of course always do our best to maintain a service for you and your pets.
These are unprecedented, difficult and challenging times, and we need your co-operation to keep our staff well so that we can remain open to treat your pets through this. Do bear with us while we try to adapt to our new protocols as we might not be as slick and smooth as normal. If anything changes then we will let you know as soon as possible.
Stay safe and well, with best wishes from us all at Hythe Vet Centre.